How does the trial work?
You download the program and choose the trial the first time you start it: 30 days with every feature, on your PC and with your own data. At the end you simply enter the licence key and your data stays where it is.
What counts as a workstation?
A PC on which TachoGest is activated. If you change computer, you release the slot from the program and activate it on the new one.
Can several PCs work on the same data?
Yes. The archive can sit on a shared network folder: every workstation sees the same drivers, vehicles and downloads.
What happens if the PC has no internet connection?
The licence stays valid for 90 days offline. For PCs that are always offline we provide a file-based licence.
Do I need a particular card reader?
Any PC/SC compatible USB smart card reader will do. If you haven't got one, we supply one already tested.
Can I use it for transport within the EU as well?
Yes: the country chosen in the settings decides the rules, OLR 1 for Switzerland and Regulation (EC) 561/2006 for the European Union.
What is the difference between Base and the annual plans?
Base is paid once and stays yours, updates included, for one or two vehicles. Professional and Advanced last twelve months and are renewed; when you change plan, the same key moves to the new plan.
What happens if I exceed the plan's vehicles or drivers?
Downloads are always imported: anyone beyond the limit enters as inactive and is reactivated by moving to the next plan or deactivating those who no longer work. No data is lost.
We are outside Switzerland: can we buy?
Online sales cover Switzerland and Liechtenstein, in Swiss francs. From abroad, write to info@securdata.ch: the licence works throughout Europe and we send you a quote with an invoice for your country.
When do I get the licence key?
As soon as the payment goes through: the key appears on the confirmation page and also arrives by email, with the link to download the program.
And the hardware I ordered?
It leaves Stabio within two working days, by Swiss Post. We let you know by email when we ship.
Can I pay by invoice?
Yes, for companies: write to info@securdata.ch quoting the order and your billing details.
I already have TachoGest and want to renew or change plan.
You do it from the program: in Settings → Licence click “Renew or buy the licence” and this page opens with your key already recognised. The licence is extended by twelve months or moved to the chosen plan, without creating a new one. Base is not renewed: it lasts forever.
Do I need the reader if I already have the Digidown Plus?
No. The Digidown Plus already reads the driver card. The USB reader is for those who download cards from the office, at the PC.